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[quote=bigseobazar]Gong is a unique customer service software that can train your agents to produce more delightful customer interactions. For example, it has tools that can analyze phone conversations between customers and service agents. Agents can see how much they speak versus listen and they can look at sentiment analysis reports that assess how well a conversation is going. And, if an agent wants to see how they've progressed, they look at previous conversations that are automatically recorded within the Gong database.[/quote]
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