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[quote=Normgoldman]Now, this service rep has a help desk and ticketing system that supports her day-to-day workflow. Her company doesn't need to hire additional reps because the agent can keep pace with customer demand and deliver exceptional service experiences. When equipped with the best tools for the job, one rep can do the work of a full customer service team. In this post, we'll lay out some of the best customer service software available for this year. And, we'll also include some free tools you can adopt if you're just starting to scale your customer service team.[/quote]
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