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[quote=alexanderdebrahan]As a customer service manager, you may be aware of the multiple benefits of help desk software. The software makes your ticketing process highly efficient, drastically reducing the time to resolve customer queries. However, budget constraints may keep you from purchasing a help desk solution. It’s not always easy to justify the software’s return on investment (ROI) to your stakeholders, investors, or employees. This puts you in the tough spot of wanting to improve things but being unable to.[/quote]
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